Effective Date: 16 October 2023
1. Legal Basis for Processing Personal Data
We collect and process personal data based on various legal grounds, which may include:
When you provide your explicit consent for specific processing activities, such as subscribing to our newsletters or participating in surveys.
- Contractual Necessity
To fulfil our obligations to you under a contract, for example, when providing waste management services or products you have requested.
- Legal Obligations
When processing is required to comply with legal obligations, such as tax and financial reporting.
- Legitimate Interests
We may process personal data when it is necessary for our legitimate interests or those of third parties, provided that your rights and interests do not override these interests.
2. Types of Personal Data Collected*
The types of personal data we may collect include, but are not limited to:
- Contact information, including:
- Phone number
- Email address
- Identification information, including:
- Driver’s license
- Financial information (billing details, payment information).
- Professional information (employer, job title).
- Usage data (information about how you use our services and website).
- Marketing and communication preferences.
- Customer feedback and surveys.
3. Purposes of Data Processing
We may process your data for various purposes, including:
- Providing Services
To deliver waste management, resource recovery, and recycling services.
To respond to your inquiries, provide updates on services, and send important information.
To send promotional materials, newsletters, and other marketing communications if you have provided consent or it is in our legitimate interest.
- Research and Analysis
To improve our services, develop new offerings, and conduct market research.
To fulfil legal and regulatory obligations.
4. Data Retention
We will retain your data only for as long as necessary for the purposes for which it was collected. The specific retention period may vary depending on the nature of the data and the applicable legal requirements.
Generally, we will retain data for as long as required to meet legal obligations and for a reasonable period afterwards to address potential inquiries.
5. Sharing of Personal Data
ECO Resources may share your data with the following categories of recipients:
- Service Providers
We may share data with trusted service providers who assist us in delivering our services, such as waste collection and transportation partners, IT support, and marketing agencies.
- Regulatory Authorities
We may disclose data as required by law or to comply with regulatory obligations.
- Business Partners
In cases where you have purchased services in conjunction with a partner, we may share data with that partner.
- Legal Proceedings
We may share data to protect our legal rights or in connection with a merger, sale, or other business transactions.
6. International Data Transfers
If we transfer your data to countries outside of the European Economic Area (EEA) or other regions with data protection laws, we will ensure that adequate safeguards are in place to protect your data. These safeguards may include:
- Standard Contractual Clauses
- Privacy Shields
- Other recognised mechanisms
7. Your Rights
As a data subject, you have rights related to your data:
You can request access to your data and information about how it is processed.
You can request corrections to inaccurate or incomplete data.
You can request the deletion of your data under certain circumstances.
- Restriction of Processing
You have the right to limit the processing of your data in specific situations.
- Data Portability
You can request your data in a structured, commonly used, and machine-readable format.
- Withdrawal of Consent
Where we rely on your consent for processing, you can withdraw it at any time.
To exercise these rights, please contact us through the details provided in the Contact Us section of this policy.
ECO Resources employs strict security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. We continually review and enhance our security practices to safeguard your information.
We encourage you to review this policy periodically for updates and changes. Your trust and satisfaction are essential to us, and we are here to address any inquiries or concerns you may have.